EU RETURNS

Important Notice:

Our return portal is available exclusively for customers within the European Union and UK.

For EU customers,

To initiate the return process  please click the button below and submit your request.

For UK Customers:

Please click the button below and only select the <Return in store> option in the end

and ship the item back to our UK warehouse address at your own cost.

Once you have shipped the item, kindly send the tracking code to us via email or WhatsApp.

We will process your refund as soon as we receive the returned item.

Please note that only requests originating from the EU and UK will be processed.

Request EU Return

Non EU RETURNS

Please click the button below to contact us and initiate a return request from outside of the EU.

Please note that only requests originating from outside of the EU will be processed.

 
Request Return
Contact
Whatsapp

 

For customers outside the European Union and UK, please contact our team at contact@luxiaojun.eu or via WhatsApp at +31 617060574. Detailed information is also available in our refund and return policy.

Thank you for your understanding!