14-DAY RETURN POLICY

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it
• Be unworn or unused, with tags, and in its original packaging
• Include the receipt or proof of purchase

Before initiating a return or exchange, please contact us via one of the following:

• Email: contact@luxiaojun.eu
• Website chat: luxiaojun.eu
• WhatsApp: +31 617060574

Our support team will guide you through the process.

EU CUSTOMERS (EXCLUDING THE UK)

You can manage your return or exchange via our Return Portal: https://luxiaojun-eushop.shipping-portal.com/rp/

Exchanges

1. Place a new order for the correct size or product.
2. Visit our return portal to generate and purchase your return label.
3. The cost of the label will be displayed in the portal.

Returns

1. Visit our return portal to purchase your return label.
2. The cost of the label will be shown in the portal and must be covered by the customer.

UK & SWISS CUSTOMERS

Please ship your items back to our UK or Swiss warehouse at your own expense. Once we receive your returned goods, we’ll process your request — either sending the new product or issuing a refund.

Customers Outside the EU/UK/CH

Please contact our support team directly to arrange your return or exchange: contact@luxiaojun.eu.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue quickly.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized products
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you have questions about a specific item, please contact us before initiating a return.

EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD

If your order is shipped within the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be:

• Unused and in the same condition that you received it
• With original tags and packaging
• Accompanied by the receipt or proof of purchase

REFUNDS

Once we’ve received and inspected your return, we’ll notify you if your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process it.

If more than 15 business days have passed since your refund was approved, please contact us at contact@luxiaojun.eu or chat with us via our website.