FAQs

Help & FAQs

You can modify the information on your Luxiaojuneushop account by clicking on “My account”. Click the sign up and than enter your mail address. Your password and the “password reset” link will sent to your mail. İt’s easy as just one click. Once you are logged in, click on “My Account” to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.
Also you can change your default password by clicking the link that we sent you to your mail.

We provide detailed sizing information for each product on our website. It is important to measure your feet size accurately following the specific guidelines provided by us. If you need further assistance, you can reach out for guidance. 

After an order has been placed, our ability to accommodate any changes can vary. If you need to make changes, such as modifying the size or color, it’s recommended to contact our customer service as soon as possible. We will assist you in determining whether changes can be made and guide you through the process accordingly.

In the event that you receive a defective or incorrect item from us, it’s important to contact our customer support immediately. Provide us with the necessary details including:

– Order number

– Description of the issue

– Supporting photos (if applicable)  We will assist you in resolving the problem, whether it involves providing a replacement, issuing a refund, or taking other appropriate measures to ensure customer satisfaction.

Yes, we may allow order cancellations. If you wish to cancel your order, please contact us as soon as possible at contact@luxiaojun.eu. We will do our best to accommodate your request, but please note that if the order has already been processed and shipped, it may not be possible to cancel it. It’s important to reach out to us promptly to increase the chances of canceling your order successfully.

There will be a thin layer of insoles in the shoes.

While practicing in weightlifting shoes, there are more grip and stability overall.

You can easily check our policies by clicking here.

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